Latest known issues and other FAQ's

Latest known issues

27.11 T1

• Are the cities of Red Deer (AB) and Fredericton (NB) CMAs for the purposes of the climate action incentive?    (2024-03-07)

27.05 T5013

• Should a negative value appear in column 12 Immediate expensing of Schedule 8 Capital Cost Allowance (CCA)?    (2024-02-22)

26.20 T1

• In order to comply with Revenu Québec's requirements for the 2022 tax season, we have made the necessary changes from version 26.12 so that the tax credit for a labour-sponsored fund cannot exceed $750. However, as of April 4, 2023, Revenu Québec has made changes again regarding error code CO424T to revert the maximum credit for line 424 to $1,000.    (2023-04-10)

26.14 T1

• One of the spouses died in the year and the deceased spouse's income is considered in the calculation of the Ontario seniors care at home tax credit. Is this correct?    (2023-03-23)

26.11 T1

• The taxpayer received an amount of employment insurance and other benefits from a T4E. DT Max treated this income as earned income on Form T778, Child Care Expenses Deduction. Is this still valid for 2022?    (2023-03-06)

26.10 T1

• Although the EFILE log indicates the transmission was accepted, the DT Max status shows "EFILE errors" and the EFILE report displays error code 181. Was the federal transmission accepted or rejected?    (2023-02-24)

25.30 T2

• One or more CO-17 returns, transmitted under DT Max Version 25.15 or 25.30, could indicate that it has been accepted by Revenu Québec when, in actuality, it has not. What should I do?    (2022-07-04)

25.20 T2

• Can an eligible corporation claim the immediate expensing provisions?    (2022-06-02)

25.14 T1

• The total gross eligible farming expenses are less than $25,000, is it normal that I have an inclusion of the refundable Return of Fuel Charge Proceeds to Farmers Tax Credit (Form T2043) at line 9600 of Form T2042 (or line 9959 for Forms T1163/T1273)?    (2022-05-11)

25.13 T1

• My client has an amount in box 30 of the T4E for an EI benefit repayment. This amount should be reported on line 23200 of the federal return, but a higher amount is reported on this line. Is this correct?    (2022-03-18)

25.11 T3

• Why is DT Max T3 incorrectly calculating the Ontario surtax for GRE and QDT trusts?    (2022-03-09)

24.15 T2

• In the March 25, 2021, Quebec budget, the small business deduction (SBD) rate was increased from 7.5% to 8.3% for days in the tax year after March 25, 2021. Are these changes already incorporated in DT Max?    (2020-04-14)

24.14 T1

• My client is age 65 or older and has to repay the Canadian recovery benefit (CRB) on line 23500 of the income tax return because their net income before adjustments (line 23400) exceeds $38,000. Their net income on line 23600 is therefore reduced accordingly, but the software uses the net income before adjustments (line 23400) rather than the net income (line 23600) to calculate the age amount. Is this correct?    (2020-04-14)

23.30 T2

• Why is DT Max T2 incorrectly calculating line 22 and line 39 (Property income (or loss) and income from a specified investment business) on Quebec form CO-771?    (2020-08-12)
• Is DT Max taking account of the changes announced in Special Notice Vol. 5 No. 58: Accelerated Job Creation Tax Cut regarding the general income tax rate and the small business deduction?    (2020-08-12)
• What is the impact of the adjustment made to exclude days after March 14, 2020 and before June 30, 2020 in the calculation of remunerated hours for the small business deduction?    (2020-08-12)
• Due to the unanticipated costs and reduced revenues caused by COVID-19, Manitoba has delayed its planned PST reduction to six per cent from seven until 2021. It was initially planned to take effect July 1, 2020. How do I handle this situation in DT Max?    (2020-08-12)

23.12 T3

• Why is DT Max incorrectly calculating the Quebec dividend tax credit for 2020?    (2020-04-27)
• Why is DT Max T3 incorrectly allocating the interest income to beneficiaries?    (2020-04-27)

23.15 T2

• Is it possible to use electronic signatures to sign form T183 CORP and CO-1000.TE in DT Max T2?    (2020-04-27)

23.20 T1

• The federal government has proposed increases in the GST and Canada child benefit to help Canadians struggling with the COVID-19 outbreak. Will these increases be included in the estimates calculated by the software when filing the 2019 income tax return?    (2020-03-30)

23.12 T1

• My client is a Quebec resident and completes form TP-766.3.4 to calculate the tax on split income. The calculation on line 430 of his Quebec tax return does not correspond to the amount on line 413 minus the amount on line 425. Is this correct?    (2020-03-30)
• My client is a resident of New Brunswick and wants to claim the amount of tuition fees transferred from a dependant whose tax return is not processed with that of my client. I was able to enter the federal amount transferred from the dependant, but I cannot enter the provincial amount transferred. Why?    (2020-03-30)

23.08 T1/T2/T3/T5013

• Why have I not been granted authorization or power of attorney after having successfully transmitted the MR-69 Form electronically?    (2020-02-12)

22.11 T1

• My client is an Indian with exempt income appearing in boxes 144, 146 and / or 148 of T4A slips. The amounts in boxes 144 and 148 are reported as a deduction on line 232 of the federal return, while the amount in box 146 is used to reduce my client's other pension income reported on line 115. Is this accurate?    (2019-03-01)

21.20 T2

• In the March 27, 2018 Quebec budget, the small business deduction was increased from 3.7% to 4.7% for days in the tax year after March 27, 2018 and before January 1, 2019. Also, the additional reduction for small and medium businesses in the primary and manufacturing sectors decreases from 4% to 3% for days in the tax year after March 27, 2018 and before January 1, 2019. These changes will be incorporated in the next version of DT Max?    (2018-06-06)

21.05 T3

• Under which circumstances is Revenu Québec requesting a printed copy of Schedule A, Schedule B and their supplements?    (2018-03-07)

21.08 T1

• My client received an RC62 slip with an amount in box 10 indicating a retroactive payment of the Universal Child Care Benefit (UCCB). DT Max carried this amount over to line 117 of the federal return, but not on line 278 of the Quebec return. Is this correct?    (2018-02-22)
• I used the AFR service between February 12 and February 14, 2018, and the carryforward amounts seem incorrect. Why is that?    (2018-02-21)
• I used the "NOT a dependent child" option for the Transfer-OV keyword in the dependant's file because my client wants to claim only the child care expenses incurred for that child, without any other federal credit, given that he has shared custody. However, DT Max did not calculate the child care expenses on line 214 of my client's federal return. Is this correct?    (2018-02-21)

21.01 T2

• Why is DT Max not limiting the additional deduction of $500 when the amount in column 6 of schedule 8 is less than $500?    (2018-01-25)

20.30 T2

• I have installed a Windows 10 update; it is possible that the CO-17 return that was filed electronically to Revenu Québec did not include the PDF of the tax return. Why is that?    (2017-09-14)

20.21 T1

• My client is a resident of Manitoba and has a dependant for whom the amount for disabled dependants born in 1998 or earlier is claimed on line 8 of the provincial Schedule MB428-A. The number of disabled dependants indicated on this line is doubled, which doubles the amount of credit claimed. Is this correct?    (2017-05-25)

20.14 T1

• My client is a resident of Manitoba and has a spouse or common-law partner 65 years of age or older. My client is claiming the education property tax credit and the seniors' school tax rebate on Form MB479. However, since my client is under 65 at the end of 2016, DT Max did not complete lines 27, 28 and 33 to 41 that are associated with these credits on Form MB479. Is this correct?    (2017-04-06)
• If a taxpayer residing in Newfoundland and Labrador has an eligible spouse or an eligible dependant, the amount of $1,868 should be entered on line 21 of federal Schedule 6. However, DT Max entered $1,844 on this line. Is this correct?    (2017-04-06)
• What should I do further to Revenu Québec's announcement to eliminate the health contribution for low- and middle-income individuals?    (2017-04-03)

20.13 T1

• If an amended return eligible for ReFILE is paper filed, will the CRA count this against the 10 T1 return paper file limit and subsequently charge penalties if applicable?    (2017-03-08)
• My client has a dependent child who turned 18 before December 2016 and was not a full-time student. This child is considered a dependent child when calculating the parents' premium payable under the Québec prescription drug insurance plan and health contribution. Is this correct?    (2017-03-08)
• Is it possible to designate a dependant child for purposes of the Quebec work premium if the child turned 18 years old before December 2016 and was not a full-time student?    (2017-03-06)

20.11 T1

• What should I do further to Revenu Quebec's announcement to the effect that seniors aged 65 remain eligible for the age amount?    (2017-02-27)
• Can I use the Canada Revenue Agency's new ReFILE service?    (2017-02-27)

19.20 T1

• Your clients have questions about the solidarity tax credit? Where should you direct them to get answers to their questions?    (2016-06-14)
• My client has a T5013 slip and an RL-15 with capital gains (or losses) shown in box 151 of the T5013 and in box 12 of the RL-15. Part of these gains or losses is coming from resource property and is therefore shown in box 12-2 of the RL-15. I used the keyword Cap-Gains with the option "Capital gains (losses) [151]" to enter the amount shown in box 151 of the T5013 and the option "Resource properties [RL-15 Box 12-2]" to enter the amount from box 12-2 of the RL-15. The amount from box 12-2 of the RL-15 is reported on line 47 of Schedule G, but it is also included in line 22, which seems to double up the amount of gain or loss on resource property on the Québec return. Is this accurate?    (2016-04-20)
• My client is enrolled in part-time studies, but is deemed to be pursuing studies on a full-time basis for the purposes of the Loans and Bursaries Program. Since my client earned employment income, DT Max calculated the tax credits respecting the work premium on line 456 of the Québec tax return. Is my client eligible for this credit?    (2016-04-20)
• My client is enrolled in part-time studies. Why is DT Max calculating the education and textbook amounts on my client's Schedule 11 as a full-time student?    (2016-04-20)
• In the Notes and diagnostics, DT Max indicates that my client's tax return is ineligible for federal EFILE due to the following reason: "Schedule 9 field 340 cannot be lesser than the total of fields 329, 333 and 334 on Schedule 9." Is there any possibility to still transmit my client's tax return by EFILE?    (2016-04-20)
• My client has a net capital loss in 2015 that can be carried forward to 2016. Why is this carryforward not shown on the right-hand side display when I choose the option "Calculated carryforwards to 2016"?    (2016-04-01)

19.17 T2

• For a tax year-end in 2015, DT Max is generating the warning message "Missing DATERECEIVED in INCOMESOURCE - DT Max will use the fiscal year-end." when the keyword DATERECEIVED is not entered in the INCOMESOURCE group for dividends received and subject to Part IV tax. Is this accurate?    (2016-04-01)

19.14 T1

• The taxpayer is pursuing full-time studies, is earning a working income and has no eligible dependant children. DT Max is calculating the work premium tax credit on line 453 of the federal return. Is my client really eligible for that credit?    (2016-03-09)

19.12 T1

• My client passed away during the tax year and had net capital losses carried forward from other years. These carryforwards are entered in the keyword group Net-Cap-Loss. Why is DT Max entering on line 253 of the T1 an amount that is higher than the amount of losses carried forward?    (2016-02-24)

18.20 T1

• How will the CRA's proposed 2015 amendment to the Family Tax Cut calculation affect taxpayers otherwise eligible for the unused tuition, textbook and education credits transferred from a spouse or common-law partner with respect to their 2014 income tax returns?    (2015-04-27)
• Schedule 8, CPP Contributions, has been modified in April 2015 by the CRA. In what situation may this change affect my client?    (2015-04-27)
• Why, when preparing the notice of assessment for the TP-1 return, did Revenu Québec increase the Quebec Parental Insurance Plan (QPIP) contribution for Quebec residents with employment income from a province other than Quebec?    (2015-04-06)

18.12 T1

• Why is the CRA TDD (Tax Data Delivery) service sending me twice an amount opposite keyword Tuition-CF?    (2015-03-23)
• When I'm using the option « NOT a dependent child » for keyword Transfer-OV in the file of a dependent child, the Schedule 1-A is generated in the processed parent's file. Why is that?    (2015-03-20)
• Why, when I use the CRA's tax data delivery service, is the amount in box 26 of the T4/RL-1 slip being displayed opposite keyword CPP-Earn?    (2015-03-20)

18.12 T5013

• DT Max is using the total from the partnership for box 010 "Total limited partner's business income (loss)", box 020 "Total business income (loss)" and box 030 "Total capital gains (losses)" on the T5013 slip. Is this correct?    (2015-03-11)

17.20 T1

• How do I enter the gifts of depreciable property or capital property into DT Max?    (2014-04-04)

17.14 T1/T2/T3

• My client has received a T4A-RCA with an amount in box 17 and income tax deducted in box 16. When calculating to determine the part of the tax deducted that relates to the elected split-pension amount, under which circumstances is this calculation incorrect (lines O and P of Form T1032)?    (2014-04-01)
• For tax year 2013, a new transitional reporting method is authorized in section 6 of Form T1135 - Foreign Income Verification Statement. What is it exactly?    (2014-03-11)
• I am attempting to transmit my first return of the tax season and was unable to connect with the CRA or Revenu Québec website. Why is that?    (2014-03-03)

17.10/11 T1

• DT Max appears to be using the cents/kilometre rates from 2012 for the calculation of the travel expenses when using the simplified method instead of the 2013 rates. Why is that?    (2014-02-14)
• Should I file the tax return of a taxpayer who is not a resident of Quebec and is electing to pay additional CPP/QPP contributions?    (2014-02-11)

16.35 T1

• I received an email from the Canada Revenue Agency stating that T1 batch filing through EFILE Online Plus will no longer be possible. How does this impact me?    (2013-10-22)

16.30 T1/T2/T3

• How are the changes to form T1135 Foreign Income Verification Statement impacting my clients?    (2013-09-19)

16.25 T2

• Are the CRA and Alberta Tax and Revenue Administration providing relief for businesses affected by flooding in Alberta?    (2013-07-05)
• I noticed that when transmitting my Federal and Quebec corporate returns at the same time, I only see a Quebec acknowledgment report. Why am I not obtaining a Federal acknowledgement report?    (2013-07-05)

16.20 T1

• I have a case where DT Max is producing the Manitoba Credits (MB479) in the file of the spouse for whom the spouse or common partner amount is claimed instead of the other way around. Why is that?    (2013-04-25)
• Should my client pay the annual registration fee for a sole proprietorship for 2013 on line 438 of the TP-1 (Quebec) return if he or she registered for the first time in 2011?    (2013-04-25)
• I transmitted a Quebec tax return between 3 a.m. and 6 a.m. and obtained an acknowledgement report with no interchange control number. Was the return accepted?    (2013-04-25)

16.12 T1

• My client, a resident of Quebec, received QPP disability benefits (T4A (P) box 16) and QPP retirement benefits (T4A(P) box 14) during the year. Why is DT Max not calculating QPP contributions for the months during which the taxpayer didn't receive any disability benefits?    (2013-03-19)
• How does DT Max calculate the CPP Contributions amount on line 9 of Schedule 8 when the taxpayer has more than one T4 slip as well as self-employment income?    (2013-03-19)

16.11 T1

• Why is DT Max entering on line 36 in the "Calculating your WITB disability supplement" section of federal Schedule 6 for Quebec an amount that is higher than the applicable amount for an individual with an eligible spouse but no eligible dependant?    (2013-03-05)

16.10 T2

• What will happen if I am required to Internet file my return but I send the CRA a paper return instead?    (2013-02-21)
• Based on the Mandatory Internet Filing criteria, I must Internet file my T2 return. However, my head office/mailing address has changed. Since I cannot change these addresses when Internet filing, what must I do ?    (2013-02-21)

16.10 T1

• My client went bankrupt, and when I review the carryforwards of pre-bankruptcy amounts to post-bankruptcy, the amount carried forward under the keyword PreBank-Fed for QPP (or CPP) pensionable employment earnings is not consistent with the employment earnings during the pre-bankruptcy. Why is that?    (2013-02-25)
• My client is a deceased taxpayer and the calculation of the CPP/QPP contributions and/or overpayment seem incorrect. Why is that?    (2013-02-25)
• My client is a Quebec resident who has received QPP disability benefits during the full year and has earned business income. Why is the program calculating a contribution to the QPP?    (2013-02-21)
• After attempting to transmit a return to Revenu Québec, the EFILE transmission log indicates that a .MRQ file was created, followed by a dialog prompting me to connect to the CRA's website. What should I do?    (2013-02-21)
• I have clients for whom certain amounts do not seem to be correct in the calculation of the estimated British Columbia low income climate action tax credit. Why is that?    (2013-02-21)

15.31 T1

• How can the administrative changes of the 2011 federal budget, with respect to the Canada Child Tax Benefit (CCTB), have a negative impact on my clients?    (2012-10-24)

15.25 T2

• Should I print the government copy of the corporation tax return by selecting individual forms/pages for printing from the tax return screen?    (2012-10-24)
• I have clients (corporations) with gross revenue in excess of $1 million that have undergone a change in at least one of these areas: Name; Head office or mailing addresses; Direct deposit information (including new requests). How should I proceed?    (2012-10-24)

15.20 T1

• My client is a student in residence and when entering an amount under the RentPaid keyword in the Residence keyword group, the program carries that amount to line 6110 of the ON-BEN form. It also includes it in the calculation of the occupancy cost for purposes of the calculation of the estimated Ontario Energy and Property Tax Credit (OEPTC). Is this normal?    (2012-04-25)
• How do I indicate in the program that the individual is regarded as a dependent senior for purposes of the calculation of the tax credit for home-support for seniors (Quebec Schedule J)?    (2012-04-13)

15.11 T1

• How do I enter information with respect to the Saskatchewan Active families benefit in DT Max for tax year 2011?    (2012-02-27)

15.10 T1

• Why is DT Max not calculating the health contribution on line 448 of the TP-1 even though my client does not seem to fall under one of the situations where you are not required to pay the health contribution (as per instructions for line 448)?    (2012-02-14)

15.02 T1/T2/T3

• When I enter the accountant code through the keyword Accountant (Partner for T2) to assign my client's file to a specific staff member, this is not reflected in the Client list. Why is that?    (2012-01-30)

15.02 T2

• How does DT Max handle the calculation of the British Columbia tax at the higher rate (Schedule 427) for the period after December 31, 2011?    (2012-01-30)
• My client is a Quebec corporation with a tax year end in 2012, and the registration fees calculated by the program are not reflecting the increase for 2012. How can I enter the correct amount?    (2012-01-30)

15.01 T1

• How do I enter information with respect to the Ontario children's activity tax credit in DT Max for tax year 2011?    (2012-01-05)

14.20 T1

• I have a client filing Form T5004 (TP-1079.6) with respect to tax shelter losses. However, the same information is reproduced in the spouse's file even though it does not apply to the spouse. Why is that?    (2011-04-07)
• My client had a non-resident spouse on December 31, 2010, and the program considers that he/she has a spouse for purposes of the calculation of the Property Tax Component on line 20 of Form ON479. Is this correct?    (2011-04-07)
• My clients are spouses, they occupied separate principal residences for medical reasons on December 31, 2010, and the program considers them as spouses for purposes of the calculation of the Property Tax Component on line 20 of Form ON479. Is this correct?    (2011-04-07)

14.14 T1

• My client became widowed in the tax year, and the program considers that he/she had a spouse for purposes of the calculation of the Property Tax Component. Is this correct?    (2011-03-28)
• Why is DT Max carrying forward an amount under the GRADUATED-CF keyword with respect to the Nova Scotia graduate retention rebate?    (2011-03-16)
• My client has received on his T4 slip (Box 66) an amount for eligible retiring allowances and has transferred a portion of this amount to an RRSP. Why isn't the transferred amount carried over to Line 45 of Schedule F of the TP-1?    (2011-03-16)
• Why isn't DT Max taking into account the amount from Box 135 of the T4A slip in the calculation of medical expenses?    (2011-03-16)

13.35 T2

• My client is missing the opening undepreciated capital cost (UCCOPEN) provincial amount [Alt+J] within a CCA-CLASS group. Why is that?    (2011-03-16)

13.20 T3

• Is DT Max using the correct Manitoba's income tax thresholds and rates for 2010?    (2010-04-22)

13.20 T1

• My client is claiming the caregiver credit for hosting an adult relative with a physical or mental infirmity. May I claim the reduction for disabled or infirm dependants (Ontario Tax Reduction, line 55) even though the infirm dependant is not eligible for the disability amount?    (2010-05-18)
• When I enter the tax credit amount into a RL-10, I get the message "Sum of data for this keyword is too high, range is (...)". Why is that?    (2010-04-22)
• Although the taxpayer may not be entitled to receive any federal GST/HST tax credit, are there situations where I should answer in the affirmative the question with respect to the goods and services tax/harmonized sales tax (GST/HST) credit application?    (2010-04-22)
• How do I enter the new format of the partnership's business number in DT Max?    (2010-04-22)

13.12 T1

• My client has a dependant with fees for a residential and long-term care centre and this dependant is also eligible for the disability amount. Can I claim the fees for a residential and long-term care centre (F331) (allowable amount of medical expenses for other dependants) and also claim the disability amount transferred from a dependant (F318)?    (2010-03-24)
• Why is DT Max calculating an amount for medical expenses for the premium payable under the Québec prescription drug insurance plan for a taxpayer with farming income whose amount on line 275 (net income) does not exceed $ 14,040 ($ 22,750 for a couple)?    (2010-03-24)
• Why is the amount for transferred tuition or examination fees that is entered at line 65, Section D of Schedule A of the parent's file different from the one entered at line 68, Section B of Schedule T in the student's file?    (2010-03-24)

13.10 T1

• My client has been issued an RL-10 slip from FONDACTION (CSN), how do I enter the data from the provincial (Quebec) and federal copies of the slip?    (2010-02-12)
• Why is the program not transferring the dependant's medical expenses to the family head or spouse in a situation where the medical refundable credit supplement (F452) can be claimed?    (2010-02-12)

13.01 T1

• I have a situation where the program is claiming the reduction for dependent children born in 1991 or later (ON 428 lines 6269 and 54) in both spouses' files. Can you help?    (2010-01-14)

12.35 T2

• How do I file Quebec form LE-630 (Information Return for the Enterprise Register) for a corporation with a fiscal period ending in 2009?    (2009-11-16)

12.30 T1

• How can I file a 2008 tax return electronically to Revenu Québec following their recent announcement to postpone the deadline from June 30th until September 30th, 2009?    (2009-07-07)

12.20 T1

• I have a case where the program does not split any amount in Quebec (Schedule Q), even though the taxpayer has pension income (T4RIF/RL-2) that is eligible for splitting, is that correct?    (2009-04-08)
• Where do I enter the total of Manitoba tuition fee income tax rebate indicated on my client's 2007 Notice of assessment or Notice of Reassessment?    (2009-04-08)
• My client paid foreign tax and DT Max calculates the deduction under subsection 20(12). How can I claim a different amount in a situation where the one calculated by the program is not optimal?    (2009-04-07)
• My client is requesting advance payments of the tax credit for home-support services in 2009. How can I enter this information in DT Max for purposes of the calculation of the estimation of Quebec instalment payments for 2009?    (2009-04-07)
• DT Max is claiming the provincial disability amount on line 5844, even though my client is claiming fees for a residential and long-term care centre. Is this correct?    (2009-04-01)
• Why is DT Max limiting the amount of tuition fees transferred by my client to his/her spouse on Ontario schedule ON(S11), even though he/she has Ontario tax payable (ON 428)?    (2009-04-01)
• The Ontario Senior Homeowners' Property Tax Grant has not been sent to my client, even though he applied for it by ticking Box 6113 of the ON 479 form. Why is that?    (2009-04-01)

12.15 T2

• I have a client filing in Alberta and the program is not calculating the allocation of the base amount ($200,000) for the Alberta Small Business Deduction properly for a taxation year ending in 2009. Why is that?    (2009-04-13)
• Is DT Max calculating the Quebec Tax Credit for the Reporting of Tips (CO-1029.8.33.13) properly for a corporation with a tax year ending on December 31, 2008?    (2009-03-12)
• How do I file Quebec form LE-630 (Information Return for the Enterprise Register) for a corporation with a fiscal period ending in 2008?    (2009-03-12)

12.13 T1

• How do I enter the new contribution to a Registered Retirement Income Fund (RRIF) further to the 25% reduction of the 2008 registered retirement income fund (RRIF) minimum amount?    (2009-03-16)
• My client is a resident of Ontario and bought a class 10.1 passenger vehicle in 2008. The program is not calculating the capital cost limit for a passenger vehicle properly. What can I do?    (2009-03-16)

12.10/11 T1

• I have a client for whom the Tax Credit for Home-Support Services for Seniors (Schedule J (Quebec)) is not calculated properly because the program is calculating the Personal care service Supplement for months where one of the spouses was not entitled to the Supplement. Why is that?    (2009-02-18)
• Why is the taxable income entered at line 260 of Schedule 11 different from the one at line 260 of the federal return?    (2009-02-18)
• The program is not ticking Box 6113 even though my client qualifies for the new Ontario Senior Homeowners' Property Tax Grant (OHSPTG) in 2009. Why is that?    (2009-02-18)
• When efiling a tax return I am obtaining error code 240: "We cannot process your request. The ISA08 field is incorrect for this environment." What should I do?    (2009-02-09)

11.30 T1

• My client is a resident of Quebec and earned business income from multiple jurisdictions, and the program is prorating the childcare expenses credit. Is this normal?    (2008-07-10)

11.25 T2

• I have a client filing in Alberta and the program is not calculating the allocation of the base amount ($200,000) for the Alberta Small Business Deduction properly for a taxation year ending in 2008. Why is that?    (2008-07-10)

11.20 T1

• Why is Revenu Quebec refusing the dividend tax credit on line 415 of the Quebec Income Tax return?    (2008-05-07)
• My client received a T4A slip with an amount for elementary and secondary school scholarship in box 28, the program is not deducting this amount on line 30 of Schedule F (Quebec) and it leads to a contribution to the Health Services Fund. Is this correct?    (2008-04-25)
• My client has Alberta political contributions, when calculating the provincial/territorial taxes using Form T2203 (multiple jurisdictions) the program does not calculate the Alberta political contribution tax credit correctly. How can I correct this?    (2008-04-25)
• I have a client with self-employment income using the alternative method (off-calendar fiscal period). When I take a look at line 5 of Schedule 6, the amount does not match the total of my client's self-employment income, is this normal?    (2008-04-11)
• I have a situation where my client is claiming medical expenses transfered from a dependant with respect to the cost of attendant care. It looks like the additional amount for Ontario (higher limit) is not reflected properly in the amount carried to line 5868 of Form ON428. Can you help?    (2008-04-11)
• I have a situation where my client is claiming medical expenses transfered from a dependant with respect to a van adapted for wheelchairs and moving expenses for a more functional dwelling. It looks like the additional amount for Ontario (higher limit) is not reflected properly in the amount carried to line 5868 of Form ON428. Can you help?    (2008-04-11)
• I have a client who disposed of a class 10 motor vehicle used for employment purposes and the program does not prorate the recapture on line 107 of the TP-1 return, why is that?    (2008-04-11)
• How does the program perform the reduction of the amount for a severe and prolonged impairment in mental or physical functions on line 376 of the TP-1?    (2008-04-04)
• I have noticed that the program seems to calculate the TP-1 return differently when a dependent child has a different address from that of the family head, why is that?    (2008-04-04)
• I have cases where the program splits only a few dollars or no amount at all even though the taxpayer has more than $100,000 of income and has eligible pension income to split, is this correct?    (2008-04-01)
• I have a client with Form T1163 and when I look at page 1 the text is overlapping, why is that?    (2008-04-01)

11.10 T1

• My clients received UCCB income (RC62) but the program allocates it to the spouse with the higher net income, is that normal?    (2008-02-15)
• My client has a class 10.1 vehicle he/she disposed of in 2007, the program does not apply the half-year rule on sale, why is that?    (2008-02-15)

11.10 T3

• My client has a class 10.1 vehicle he/she disposed of in 2007, the program does not apply the half-year rule on sale, why is that?    (2008-02-15)

10.40 T2

• The name of the signing officer does not appear in part 5 of the RC-59 (Business consent form) or in part 7 of the TP-985.22 (Information return), why is that?    (2007-11-22)

10.33 T2

• Why is the Quebec efile transmission of my corporate return being interrupted?    (2007-08-08)

10.30 T3

• Why is DT Max not carrying forward to 2007 my trust's unused non-capital loss and ABIL from 2004?    (2007-07-04)

10.25 T2

• Is DT Max calculating the GRIP addition for 2006 properly in light of the calculation change recently announced by CRA?    (2007-07-04)
• Why is the DT Max calculation of the Alberta small business deduction on the AT1 Schedule 1 using a threshold in the amount of $430,000 for the period starting on January 1, 2007?    (2007-06-22)

10.23 T1

• Under what circumstances should I get an amount on line 9 (amounts deductible for properties that are tax shelters) of Form T691? Is DT Max carrying the right amount to this line?    (2007-04-26)
• The calculation of the allowable claim if alternative minimum tax (AMT) applies is not performed correctly on Form T2038 (ITC) of my client, why is that?    (2007-04-26)
• My client, who is a resident of Nova Scotia, received a notice of re-assessment. It appears as though CRA did not take into account my client's political contribution non-refundable credit when calculating the provincial credit amount on Line 428. Why is that?    (2007-04-26)
• I have a client with an amount in box 18 of a T4E slip, this amount does not appear on the TP-1 return. Is this normal?    (2007-04-24)
• I have a case where the amount of alternative minimum tax (AMT) reported on line 417 of schedule 1 is different than the amount from line 107 of form T691. Is this normal?    (2007-04-20)
• Why is DT Max not carrying the amount from line 9946 (Statement A) to line 141 of the federal jacket?    (2007-04-20)
• My client lives outside Quebec and has business income in Quebec. DT Max is not including the CPP contributions on income from self-employment in the calculation of the TP-1 return. Is this correct?    (2007-04-20)

10.21 T1

• My client lives outside Quebec and has business income in Quebec. DT Max is not including the dividends in the calculation of the TP-1 return. Is this correct?    (2007-03-27)
• DT Max reports a different amount on line 207 of the TP-1 jacket than the one calculated on the work chart with respect to employment expenses deductible for a commission income employee, why is that?    (2007-03-27)
• I am trying to enter the amounts from my T5013 but the boxes do not match, why is that?    (2007-03-27)

10.13 T1

• My client transferred his RRIF to another RRIF or an RRSP and he is not getting the pension income amount on line 314, why is that?    (2007-03-14)
• Why do I get Quebec CCA entries for a taxpayer who was residing outside of Quebec on December 31, 2006?    (2007-03-14)
• Why is DT Max not deducting the allowance received from the corresponding employment expense on the TP-59?    (2007-03-06)

10.10 T1

• I have a client of 65 years of age with a spouse and DT Max is not calculating the right amount on line 18 of ON479 form, why is that?    (2007-02-26)
• Why is DT Max prorating current-year motor-vehicle leasing costs reported on line 36 of part 3 of the TP-59?    (2007-02-26)
• The QST refund claimed on union or professional dues is not deducted on line 5 of Quebec workchart 373 and therefore is included on line 373 on the TP-1. Is that correct?    (2007-02-12)

10.01 T1

• My client has capital losses on line 191 of schedule 3 but no amount is carried to line 197 of the schedule (3), why is that?   (2007-01-31)

Other FAQ's

• Where would I find detailed information with respect to amounts being allocated to the beneficiaries of a trust?   (T3 2006-01-20)
• How dows DT Max handle the apportionment of expenses to different source of income?   (T3 2006-01-18)
• When I open the DT Max help, why does the HTML Help viewer display the error message "Action cancelled" in the topic pane instead of displaying the desired topic?   (2005-07-04)
• Where should I enter the amount representing the closing inventory (including raw materials, goods in process, and finished goods) from line 8500 of form T2124 for a taxpayer with business income?   (T1 2005-04-19)
• How do I limit the amount of net capital losses to be applied this year for my client?   (T1 2005-04-19)
• My client paid foreign tax but cannot claim the full foreign tax credit on form T2209. Will DT Max calculate the deduction under subsection 20(12) automaticallly?   (T1 2005-04-19)
• Why is DT Max not allowing me to limit the amount of tuition fees to be used federally by my client?   (T1 2005-04-19)
• Where should I enter the amount from box 138 of a T5013 slip?   (T1 2005-04-19)
• Where should I enter the amounts from boxes 62, 63 and 64 of RL-15?   (T1 2005-04-19)
• On the return of a deceased taxpayer with no capital gains in the year, how can I claim the balance of net capital losses sustained in previous years?   (T1 2005-04-14)
• My client has a farm loss in the year. DT Max proceeded with an optional inventory adjustment in order to increase the income and take advantage of the credits. However, the self-employment income used in the calculation of QPP seems erroneous. Why?   (T1 2005-04-08)
• Where do I enter the amount from box 42 of a T3 slip?   (T1 2005-04-06)
• My client's spouse is deceased. How do I tell DT Max whether I want to claim the single-parent family amount or the deceased spouse's unused tax credits (line 440 of the Quebec return) for my client?   (T1 2005-04-01)
• Why are the child care expenses not being reported on schedule C (Quebec) even though I entered them in the CHILD-CARE keyword group?   (T1 2005-03-11)
• In DT Max, how do I indicate that the corporation has ceased its activities for purposes of box 29 (status change) on page 1 of the CO-17 return?   (T2 2004-08-27)
• How do I handle the return of a client who paid instalments to the MRQ but moved to another province during the year?   (T1 2004-04-16)
• Before my client moved to another province from Quebec during the year, he was subject to the Quebec prescription drug insurance plan. Is he still required to file a Quebec tax return?   (T1 2004-04-16)
• Which keywords and options from the NETINCOME and TAXONCAPITAL groups are updated with information from the GIFI?   (T2 2003-12-15)
• Where do I enter information with respect to form T5004 (Statement of tax shelter loss or deduction) and Quebec form TP-1079.6 (Statement of losses, deductions and tax credits respecting a tax shelter)?    (T1 2004-03-18)
• Where do I enter interest earned from Ontario opportunity bonds in DT Max?   (T1 2004-04-27)
• My client received a T5003. How do I enter the amounts from this slip?   (T1 2004-03-19)
• If I lose my forms manager settings or my billing setup, is there any way to recover them rather than have to re-set everything manually?   (2004-03-18)

9.21 T1

• My client claims the disability amount on line 5844 of form MB428. Why is this not reflected in the number of disability claims in field 6072 of the MB428 and field 6095 of form MB479?   (2006-04-20)
• Why is DT Max not including the amount from RL-11 box 63 for the calculation of the additional deduction for Quebec resources (line 287) when the rate is 20.83%?   (2006-04-20)

9.20 T3

• My client has a capital addition in a CCA class and DT Max seems to calculate the wrong capital cost allowance. Why?   (2006-03-28)

9.20 T1

• DT Max is erroneously transferring the amount for infirm dependants age 18 or older to both parents on line 5820 of form BC428. How can I correct this?   (2006-03-27)
• Why does DT Max calculate the tax credit respecting the work premium for a resident of a province other than Quebec who had business income in Quebec?   (2006-03-27)
• How come line 395 of the TP1 return does not match the total of lines 359 through 389?   (2006-03-20)
• Why is DT Max not calculating my client's Quebec instalment estimates properly?   (2006-03-20)
• When calculating line 34 of Schedule B, why is the result not equal to line 32 minus line 33?   (2006-03-19)

9.12 T1

• My client has expenses qualifying for a provincial credit. Why is DT Max not reporting the right amount from form T1229 to line 224 of the T1 jacket and line 6717 of form T2038?   (2006-03-08)
• Why does DT Max enter $5,390 on line 42 of my client's Schedule K even though there is only one dependent child?   (2006-03-08)
• I have a client for whom the total of deductions on line 254 of the Quebec jacket is incorrect. Why is that?   (2006-03-08)
• Why is the amount from line 279 of the Quebec return not matching the total of lines 275 to 277?   (2006-03-08)

9.10/11 T1

• My client has an RL-5 with an amount in box P. Should DT Max be deducting this amount on line 232 of the T1 return?   (2006-02-28)
• Why is DT Max calculating the tax credit respecting the work premium for both the designated child and the parent?   (2006-02-28)
• My client needs his Quebec non refundable tax credits to reduce his tax payable. Why is DT Max carrying them forward?   (2006-02-28)
• My client's spouse has no income. They have dependent children. Their province of residence is Saskatchewan. Why is DT Max not transferring the unused portion of the spouse's provincial amounts on schedule SK(S2)?   (2006-02-22)
• My client has other employment income reported on line 107 of the TP1 return. Why isn't DT Max producing Schedule P?   (2006-02-21)
• I entered Canadian interest income paid in US funds through the keyword AMOUNT-$US of the INTEREST group. How come only half that amount is reported on Schedule 4 while the other half is found under "Other investment income"?   (2006-02-21)
• How do I resolve Quebec efile errors L00515 and L00516?   (2006-02-16)

9.01 T1

• Why is the street number appearing in the keyword APARTMENT instead of the keyword STREET in one of my clients' file?   (2006-01-18)

8.35 T2

• When producing Quebec form RD-1029.7, why is DT Max not taking into account the new rate for the tax credit respecting salaries for a corporation?   (2006-01-23)